Toffee Threads welcomes you!
Cosplay & Wig Rentals
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This page features Toffee Threads’ available cosplays and wigs for rent, along with their terms and conditions.
TERMS AND CONDITIONS
1. Renter Requirements & Seller Rights
✩ Renters are required to submit a clear photo of a valid government-issued ID along with a side-by-side selfie holding the ID for verification purposes.✩ We reserve the right to refuse service to anyone who fails to provide valid identification.✩ Customers must inform us in advance of the date(s) they will be using the rented items.✩ Trade rentals (swapping costumes/wigs between customers) are strictly prohibited.
2. Care & Maintenance of Cosplay
✩ All cosplay items are ready to wear upon pickup or delivery. There is no need for additional cleaning or preparation.✩ Do NOT wash costumes or wigs. We handle all cleaning to prevent damage.✩ Minor damage (e.g., stains; makeup , dust, food, etc.) are considered damage and are covered by the assurance fee (see Section 4).✩ Permanent damage (e.g., rips, tears, burns, sewing/pin marks, altered clothing) or loss of the item will result in additional charges (see Section 5).✩ All items must be returned in their original condition and packaging as provided.
3. Care & Maintenance of Wigs
✩ All wigs are cleaned and styled before rental. They are ready to wear upon pickup or delivery.✩ All wigs are styled with crimping and securely glued spikes; samples are available in the link below:
✩ Should a renter require further details on the styling of the wig, additional charges will apply.✩ Do NOT use heat tools (e.g., straighteners, curling irons, blow dryers). or products (e.g., gel, spray, or wax) on the wig.✩ Minor damage (e.g., frizz, tangles, etc.) are considered damage and are covered by the assurance fee (see Section 4).✩ Permanent damage (e.g., cut, dye, restyle) or loss of the item will result in additional charges (see Section 5).✩ Please return the wig in its original packaging.
4. Assurance Fee
✩ An assurance fee will be charged for any rental.✩ This fee is refundable if the item is returned in perfect condition.✩ The assurance fee covers minor or removable damage, such as stains that can be cleaned.✩ It does not cover permanent damage or loss. In such cases, additional fees apply (see Section 5).
5. Damage & Loss Policy
✩ Permanent damage or loss of any item will result in a minimum damage fee of ₱1,000.✩ Alternatively, the renter may be charged the full original purchase price of the item, depending on the severity of the damage or if the item cannot be repaired or replaced.✩ We will assess the condition of the returned items and notify you of any applicable charges.
6. Reservations & Rental Period
✩ To reserve an item, customers must state: 1.) Rental date(s) 2.) Duration of use✩ A non-refundable down payment of at least 25% of the item’s price is required to confirm a reservation.✩ The remaining balance must be fully paid at least 5 days before the scheduled rental date.✩ Failure to pay the full balance on time will result in a late fee of ₱20 per day.✩ Rental extensions are available at a rate of ₱100 per day and must be requested in advance.
7. Refund & Cancellation Policy
✩ Cancellations are not encouraged, but if unavoidable, a cancellation fee of 50% of the total rental price will be charged.✩ The cancellation fee will be calculated based on the duration provided at the time of booking.✩ If you cancel within 3 days to your scheduled rental date, no refunds given for the full amount paid.